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Consumer Information

We strive to offer customers complete satisfaction with the products and services from Sadler's Home Furnishings. We encourage customers with concerns to contact us.




30-Day Money Back Furniture Returns

If you are not fully satisfied, you can return furniture for a full refund. Returns must be made within 30 days and in as-new condition. Custom orders and "as-is" purchases are excluded. Additional charges may apply if customer needs pick-up from their residence and returned to the store.

60-Night Comfort Mattress Exchange

Sadler’s wants you to be completely satisfied with your new sleep set. Studies have shown that it may take up to 60 days for someone to adjust fully to a new sleep set, so we ask that you sleep on the set for a minimum of 21 nights. But, if after 60 days you are still uncomfortable, you have seven days to call and set up an exchange. One exchange per purchase is permitted. A minimum delivery fee will be charged for exchanges. No cash refunds. A mattress protector must have been purchased on the same invoice.

Exchange policy does not apply to any mattress sold "as-is" — which may include floor model and closeout mattresses, special orders, adjustable bases, pillows, mattress protectors, sheets or other accessories.

Furniture Refunds

No cash refunds. Refunds for cash or check payments are made by check and are issued by our corporate office. Processing may take up to 10 business days. We do not refund delivery, or cartoning fees incurred for shipping through a third party.

Double The Difference Price Guarantee

At Sadler’s Home Furnishings, we are confident that our quality products are at the lowest price. If you find the same product at a local competitor’s store in Anchorage, Fairbanks, Mat-Su Valley, or the Kenai Peninsula that is lower than Sadler’s price, we’ll offer you Double the Difference (upon verification of the product).

Warranty

One year warranty on products unless purchased "as-is." Warranty covers manufacturer defects in materials and workmanship. Warranty does not cover general use or damage caused while in possession of customer. Transportation costs, if needed, at additional expense. If you need warranty service please call the Furniture Enterprises of Alaska Warranty department at 907-264-5228 and we’ll be glad to assist you.

As-Is

No refunds, returns, or exchanges on merchandise sold "as-is." Sadler’s does not offer a warranty for these items though the manufacturer may in certain circumstances.

Custom Orders

Custom order items require a 50%, non-refundable, deposit. Customer cancellation of a custom order forfeits the deposit. No returns or exchanges on custom order items.

Merchandise Arrival Times

Arrival times (E.T.A.) quoted are estimates only. They are subject to changes and conditions beyond Sadler’s control such as weather, strikes, manufacturing times and material availability.

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